Free Home Delivery On Orders Over £50



Every order will receive free delivery on all standard orders over £50 (excluding the cost of delivery). 


Standard UK Mainland Delivery £3.95



Total delivery charge will be calculated and shown in your basket and at checkout. However we reserve the right to contact you with a shipping quote and amend delivery costs should the basket not display the true and correct cost of shipping to your location. If in doubt at any time about delivery costs, please contact us on 01934 641330 or by email on sales@properjob.biz.

Order before 2pm and we will aim to deliver between 2-4 working days (excluding Public Holidays). This is our standard delivery timeframe. If you would like to pick your delivery up from one of our store(s) please phone us (01934 641330) and this can be arranged for no extra fee which may be quicker than waiting for a delivery as stores will receive goods every day*   **Busier stores only, delivery times are subject to week on week change so please phone or Email for details.

We can deliver to the following areas at an additional cost: Isle of Wight, Isle of Man, Scottish Highlands and Islands, Grampians and Northern Ireland. Please contact us on 01934 641330 to agree a cost and suitable delivery time. Please note that we do not deliver to BFPO’s, Channel Islands, Shetland Islands, Europe or worldwide.

Please note that for the purposes of our delivery system, Mainland UK excludes, Postcodes beginning with HS1-10 (Western Isles), PO30-41 (Isle of Wight), TR21,22,23,24,25 (Scilly Isles) and ZE (all Shetland Isles).


Returns Policy

If you are not completely satisfied with any item you have purchased from us, please contact us on info@properjob.biz within 14 days, please state within your enquiry whether you require an exchange or refund. A response will be sent to your within 2-3 working days, a return number will be sent to you along with instructions on how to return your item to us. Our policy states that product(s) being returned must be unused, in a resale-able condition and in its original packaging unless the product is faulty. Please take care when packing the product(s) to be returned as we can not guarantee a full refund will the processed if the item is damaged due to improper packing when shipping.

Any item purchased online can also be returned, in person, to our stores. If returning to store please bring with you a copy of the order confirmation email and proof of payment (Invoice & delivery note received within the original parcel).

Once the item has been received back by us and inspected we will quickly give you a full refund (less the original delivery charge) or exchange the item for you.

Please read below for our returns policy on specific items:

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Electrical

Electrical items come with a manufacturers warranty (1+ years depending on manufacturer), faulty items will need to be tested prior to an exchange or refund being issued, and in some cases, the item may need to be returned to the manufacturer for further testing. All electrical refund and exchanges are down to the managers descretion.

Liquids

Unfortunatly we are unable to give a refund or exchange on any liquids once the seal has been broken, unless the item is faulty. A sample of the item will need to be returned with the proof of purchase so that the liquid can be tested by the manufacturers.

If you have any questions about returning any item purchased from us, please telephone us on 01934 641330.

Incorrect or Damaged Items

If you recieve an incorrect product or the products are damaged please contact us within 2 days of your parcel being in your possession.

Incorrect items, may be exchanged or refunded as long as the item is in a resaleable condition. Once the items have been returned the the address stated below, the correct items will be shipped to you along with a refund of the postage paid to return.

Whilst we do all we can to ensure your products arrive to you in perfect condition, occasionally items can get damaged in transit. If this happens, we will do all we can to quickly resolve the situation.
If you believe that your parcel is not in an acceptable condition when delivered please refuse the parcel and state your reasons to the courier, if this occurs please inform us that this has happened and we will discuss the situation with the courier in question.

If you require a refund or exchange due to the items arriving in a damaged condition once accepted from the courier please send us a photo of the damaged item/s, along with your order number and any other details that may help us. An arrangement will be discussed for the items be returned, once the items have been received by the returns department, a replacement of the goods will be sent out on a next working day service or a refund for the damaged goods will be made.

Please ensure you follow the instructions stated above, failure to do this can result in a delay in the return/refund process.

All returns should be sent to the following address:

Returns Department
Proper Job Superstores Ltd,
Unit 5 Hannah More Road,
Nailsea,
BS48 4RZ

If you have any questions about the retuning of products please ensure you email us at info@properjob.biz or call us on 01934 641330