Please contact us on firstname.lastname@example.org within 14 days, stating within your inquiry whether you require an exchange or refund. A response will be sent to your within 2-3 working days, a return number will be sent to you along with instructions on how to return your item to us. Our policy states that product(s) being returned must be unused, in a resale-able condition and in its original packaging unless the product is faulty. Please take care when packing the product(s) to be returned as we can not guarantee a full refund will the processed if the item is damaged due to improper packing when shipping.
Once the item has been received back by us and inspected we will quickly give you a full refund (less the original delivery charge) or exchange the item for you.
Any item purchased online can also be returned, in person, to our stores. If returning to store please bring with you a copy of the order confirmation email and proof of payment (Invoice & delivery note received within the original parcel).