If a product is damaged we ask to be notified within 2 working days unless circumstances make this not possible. For unwanted goods we allow 14 days in line with UK online sales of goods law for a customer to let us know that an item is unwanted. This product must be in as new unused re-saleable condition. From this point we must receive the original goods back within 14 days of being made aware of the pending refund or exchange request.