Terms & Conditions
These Ts&Cs will apply to any contract between us for the sale of products to you online. Please read these carefully and make sure you understand them, before ordering any products from our site.
By reading on, we hope that you will find all the information you need to understand the process on our website, from ordering right through to how we get the products you’ve ordered delivered to you.
From time to time, we may need to change these Ts&Cs, so please check for the most up to date version every time you visit our website. You may find it useful to print a copy or save them to your computer for future reference.
Ways to buy and our contract with you
Purchases made online
We hope you enjoy browsing our website and selecting your products.
When you have finished placing products in your Basket, you will have the opportunity to check your order. Don’t worry if the Basket isn’t correct, you can change the contents of the Basket at any time before pressing “place your order” on the last order page.
Once you have been through the online checkout and placed your order by pressing the “place your order” button, you will be shown an Order Number along with a list of the products that you have ordered. Shortly after, you will receive the first email from us headed “Thank you for your Order” to confirm that we have received your order. We will then send you a second email headed “Your Order has been Shipped” and it’s at this point our contract begins with you. This email will tell you how your order will be delivered to you. If there are any problems with your order, we’ll contact you and let you know.
Provided that your payment has been successful and there are no problems with your order, you will own the products you order at the point they are delivered to your delivery address or if you have selected the “delivery to store” option, at the point you collect them.
Errors in publishing
We try to get things right all of the time but very rarely we may make a mistake by publishing inaccurate information on our site (e.g. the price, description or availability of a product you have ordered). If we do, we will hold our hands up and tell you that we’ve made a mistake. We may have to cancel your order at any time up to the point we send you the products, even if you have received a ‘Thank you for your Order’ email from us.
If we discover an error in the price of the products you have ordered we will contact you to give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will cancel the order and notify you in writing.
Please also note that not all items are for sale in all of our stores. Contact us for more information.
If we cancel your order, we’ll make sure that you receive a full refund including any delivery charges.
Sometimes things happen which are outside of our control such as adverse weather or an incident involving one of our delivery vehicles which may mean we are unable to deliver, or are delayed from delivering any product you have ordered from us. If this happens then:
- We will contact you as soon as possible to tell you, delivery times may need to change.
- When the event causing the problem is over, we will arrange a new delivery date with you and if necessary refund any delivery charges (for example, where you have paid for next day delivery).
How to pay and our prices
To make payment as easy as possible, we accept many methods of payment. You can pay online with Mastercard, Visa, Delta, Maestro and Electron cards as well as through your PayPal account if you have one. Unfortunately, we don’t accept American Express or Diners Club cards. For orders you make online, we will take payment at the point of your order.
We are sorry but we are unable to accept cheques or process payment over the phone as a method of payment.
As we are based in the UK, all our prices are in UK pounds and include VAT at the appropriate rate. The price of a product does not include delivery charges. To check the relevant delivery charge, please go to our Delivery Charges page. Before you confirm your order, the Shopping Basket will show you the total amount you will be charged for your order including any delivery charges (if any) depending on the delivery method you have selected.
Our Delivery Terms
We will do our very best to get your items to you as soon as possible. However, some of our products are sourced directly from the supplier, so they may take a little longer to be delivered. Please see products for exceptions.
Standard deliveries are subject to a charge of £3.95 per transaction, not product.
We will do our very best to deliver these direct to your door within the time frame specified.
If you choose to order sizable products or a large number of products from us (what we would call bulk orders) we reserve the right to increase the delivery charge. We will ensure this increase is reasonable and reflects the additional delivery costs that we incur as a result of your order. We will contact you in advance of your order being despatched to notify you of this increased delivery charge and you will be entitled to cancel your order at this point.
If the items are marked home delivery only, we will indicate how many working days the delivery will take. As these items are supplier direct, you will not be able to specify morning, afternoon or Saturday delivery slots, and calls/texts to confirm a 2-hour delivery window and delivery to specified rooms are not available. The supplier will deliver your order direct to your door (some exceptions apply these are clearly marked in the guide).
If nobody is at home when the driver calls, we will try to leave your item with a neighbour or in a safe place. Our delivery partner will leave you a card to advise you of this or, if delivery has not been possible, details on how to rearrange your delivery. If we are likely to encounter problems in delivering to your house, please let us know when you place your order. If, for any reason, we are unable to fulfil your order, we will contact you as soon as possible. Where we fail to deliver or delivery is delayed, we will not be liable for any losses that are not reasonable or proportionate. We will not be liable for any trade or business losses. We can deliver to the following areas at an additional cost: Isle of Wight, Isle of Man, Scottish Highlands and Islands, Grampians and Northern Ireland. Please contact us on 01934 641330 to agree a cost and suitable delivery time. Please note that we do not deliver to BFPO’s, Channel Islands, Shetland Islands, Europe or worldwide.
Our delivery partners will deliver to the front door regardless what floor you live on if in a block of flats, however Health & Safety regulations will over rule this as it is deemed un-safe for the driver to carry items when a lift is not available or out of service. In addition to this if the customer lives in a block of flats that require access via an intercom system and the customer is not available a calling card will be left at the address but the driver may not leave the physical parcel due to possible security risk.
Changed your mind or no longer need the products?
Don’t worry! If you’ve changed your mind or no longer need the products you have ordered, by law, you have the right to cancel an order placed on our website at any time before your order is delivered to you and within a further 14 working days after the day of delivery. If you wish to cancel please contact us directly and we will arrange this for you. You can telephone us or write to us.
You will receive a full refund of the price you paid for the products and if the item/s returned constitute the entire order we will also refund you the delivery charge. We will process the refund due to you as soon as we can and, in any case, within 30 days of the day on which the goods have been returned.
If the products were delivered to you, you must return them to us as soon as it’s reasonably possible for you to do so. For store collection orders, we would request that you return your order back to store for a refund. For home delivery orders, or if you are unable to return your purchase back to store, we’ll arrange with our delivery partner to collect the products from you. Once your item has been picked up and our delivery partner lets us know they have them, we will action your refund back to the card you used to make that purchase. If you ordered and paid for the product in store, you can claim your refund by taking your receipt and delivery note to any of our stores. If your order is damaged or faulty, we will refund the delivery charge too. Refunds take 5-7 working days to be credited to your payment card or PayPal account, depending on your card provider.If you’re returning the products, all that we ask is that you take reasonable care of them while they are in your possession.
If you would like more information on your legal rights, contact your local Trading Standards Office www.tradingstandards.gov.uk, Citizens Advice Bureau www.citizensadvice.org.uk
Nothing in these Ts&C’s excludes or limits your legal rights (also referred to as your statutory rights).
My product is faulty or doesn’t do what it’s supposed to do
We’re sorry about that! We know how annoying it can be when a product has or develops a fault and doesn’t live up to our usual high standards or that it doesn’t do what it should. If either of these are the case, you should contact us following delivery or on you spotting the fault or problem. We will always try our best to help and make the process as pain free as possible.
When we receive a product you return because you believe it may be faulty, we will look at the product(s) and, if they are faulty or do not do what we say in writing that they will do (or, if relevant, do not do what the manufacturer’s guarantee said they would do), we will sort the fault (occasionally through a third party) or replace or refund the faulty products.
As you would expect, we can’t refund, repair or exchange your products where the fault has been caused by an accident, neglect, misuse, normal wear and tear or where the products have not been assembled properly.
When returning products, for whatever reason, please ensure where possible that before you take them back to store, or they are collected, your purchase is repackaged in a suitable way, ideally using the original packaging it was delivered in. If your purchase is not repackaged correctly (for example, because it’s not safe or parts could fall out and go missing), our delivery partner may refuse to collect it.
How will the products I’ve ordered be delivered?
We’ve put all the details on our Deliveries page giving you the price and timetable for delivery as well as other information you will need to know. Please click here for more details.
We will aim to deliver your order by the estimated delivery date set out in a dispatch email, unless there is an event outside our control. If we are unable to meet the estimated delivery date because of an event outside our control, we will contact you with a revised estimated delivery date.
I’ve got a Voucher Code, how do I use it?
Voucher codes are specific codes that can give you discounts, money off or free delivery when you buy products from us. They are also known as promotional discount codes, offer codes and discount codes.
To receive the discount stated on the voucher code you must enter the correct code into the promotional code box before you checkout and confirm your order. You can find the Voucher Code box on the payment details page when you checkout your Shopping Basket.
You can use only one Voucher Code per transaction and that Voucher Code can be used only once per customer. You can’t use Voucher Codes on already discounted products.
Voucher Codes that offer a discount when you spend a certain amount on products apply only to products bought in a single transaction and exclude delivery charges.
We reserve the right to remove and alter the terms of our voucher codes at any time and without notice. If you have any queries regarding properjob.biz please contact us. To contact us, please see our Contact Us page.
You may only purchase products from our site if you are at least 18 years old.
The small print — Sorry, we do have to tell you some information by law!
This site is owned by Proper Job Superstores Ltd (Company Number 451 86 96). Registered in England and Wales. Registered Office:
Dunkley & Co
(“Proper Job”, “ProperJob.biz “, “we”, “our” or “us”). Our VAT number is GB526 9744 11
To contact us, please see our Contact Us page.
Nothing in these terms and conditions shall limit or exclude our liability to you for things which we cannot, by law, limit or exclude. In particular, nothing in these Ts&Cs means that our liability to you for death or personal injury resulting from our negligence or that of our employees, agents or subcontractors is limited.
You do not have permission to reproduce, modify, copy or distribute our content for commercial purposes without written permission from us. No licence is granted to use any of our trademarks.
All images are to the best of our knowledge a fair reflection, but we cannot guarantee the appearance and/or colours of products shown exactly replicate the appearance and/or colours of the physical products. All sizes and measurements given are approximate, but we try to make them as accurate as possible. All stock is subject to availability. We will inform you by email as soon as possible if the product you have ordered is not available and we will not process your order if made.
We also reserve the right to change the supplier or packaging details of a particular item.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs in these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
These Ts&Cs are only in the English language.
These terms and conditions, and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
- All products are offered subject to availability and while stocks last. The stated price for each product does not include the cost of delivery, which will be charged in addition (unless otherwise stated). Full delivery details and charges can be found by clicking here. Please note we reserve the right to withdraw or amend the terms of any offer or the price at any time without further notice.
- If you are taking advantage of a free delivery offer, please note the standard cost of delivery will be shown in your price basket until you proceed to checkout where it will then be deducted.
- Our free delivery offers applies to deliveries within Mainland United Kingdom only.
- These offers are only valid on www.properjob.biz
- Please direct all queries in connection with this email or our website to customer services on 01934 641330 or email on firstname.lastname@example.org
- The emails have been sent by Proper Job Superstores Ltd. (Company Number 451 86 96). Registered in England and Wales. Registered Office: Dunkley & Co, Woodlands Grange, Woodlands Lane, Bradley Stoke, Bristol BS32 4NB
FREE standard delivery on all orders over £50 T&Cs
This promotion is for free delivery to home on single orders over £50, excluding the cost of delivery. This applies to standard item delivery. If a standard item is purchased, £3.95 will be automatically deducted from the total spend. This promotion does not apply to premium delivery orders. All standard delivery terms apply, please see our delivery options here.