FAQs2018-05-01T17:58:29+00:00

FAQ’s

 At Proper Job customer service matters to us, that’s why we’ve compiled a list of some of the most Frequently Asked Questions we get asked.

If your question hasn’t been answered here, please call us on 01934 641 330.

Help?! There is no dimensions or sizes on a product?2018-05-24T09:30:40+00:00

Please email us at info@properjob.biz or phone us on 01934 641330 and we will find out dimensions or further product information as required and update our website.

The product doesn’t match the product image online?2018-05-24T10:03:07+00:00

Product images we hold on our website are subject to change due to the nature of our business, there may be slight differences in colour or packaging as suppliers change regularly for products.

Please contact us at info@properjob.biz if you notice that the product you have received doesn’t match the image online and we will try our best to look into the error and resolve the situation.

How do I select which product I would like (E.G. selected colours / fragrances)2018-05-24T09:08:22+00:00

Please email Sales@properjob.biz as soon as possible after placing your order with your requirements and we will be happy to assist with any requirements with products that have multiple colours / sizes / fragrances etc under one product line

Where can I enquire about a product?2018-05-24T09:06:03+00:00

Please use the contact us page form on this website or phone us on 01934 641330 to discuss product information not currently available on the website

What is the return & exchange address for returning my order?2018-05-24T09:00:24+00:00

Please send all returns to the following:

Internet Sales Returns Dept

Proper Job Head Office

Hannah More Road

Nailsea

BS48 4RZ

Can I return my order to a Proper Job store?2018-05-24T10:10:13+00:00

This is possible to do if the order was paid by debit/credit card, please take your order, invoice & delivery note with you to your nearest store. The original payment confirmation email will also be needed to match up the card for the money to be returned to. Unfortunately if the order was paid via PayPal the refund would have to be processed at head office, though you can still drop any items off at a store of your choice, but the refund will not be processed until the items are returned to the internet sales department at head office.

If you have any queries about this process please contract us on 01934 641330 and we will be happy to help go over the steps involved.

How long will it take for my return payment to be received?2018-05-24T10:12:10+00:00

Returns are prioritised, once received by the internet sales department a refund for the items will be processed the same day. A refund confirmation email will then be sent out confirming the amount and how long this will take to clear back onto the original payment method. The time frame for this is usually up to 3 working days.

Who pays for the shipping cost when an order is returned?2018-05-24T10:14:33+00:00

Return shipping costs for unwanted items are covered by the customer. However, if a product is faulty (the product will be tested once received back to the internet sales department) then refunds on the delivery cost may be discussed on a case by case basis as long as the delivery cost is reasonable & fair given the weight and size of the parcel.

How long do I have to return my order?2018-05-24T10:19:31+00:00

If a product is damaged we ask to be notified within 2 working days unless circumstances make this not possible. For unwanted goods we allow 14 days in line with UK online sales of goods law for a customer to let us know that an item is unwanted. This product must be in as new unused re-saleable condition. From this point we must receive the original goods back within 14 days of being made aware of the pending refund or exchange request.

How do I return my order?2018-05-24T10:22:15+00:00

Please contact us on info@properjob.biz within 14 days, stating within your inquiry whether you require an exchange or refund. A response will be sent to your within 2-3 working days, a return number will be sent to you along with instructions on how to return your item to us. Our policy states that product(s) being returned must be unused, in a resale-able condition and in its original packaging unless the product is faulty. Please take care when packing the product(s) to be returned as we can not guarantee a full refund will the processed if the item is damaged due to improper packing when shipping.

Once the item has been received back by us and inspected we will quickly give you a full refund (less the original delivery charge) or exchange the item for you.

Any item purchased online can also be returned, in person, to our stores. If returning to store please bring with you a copy of the order confirmation email and proof of payment (Invoice & delivery note received within the original parcel).

Can I buy items online that are ‘Buy In Store Only’?2018-05-24T09:36:00+00:00

Exceptions can sometimes be made on this rule if discussed beforehand, such as organising own courier to collect from ourselves. If you have any queries surrounding this please phone us on 01934 641330 and we can discuss options further. We cannot however ship items that are by in store only ourselves with our standard courier flat delivery charge rate (£3.95), an alternative courier or higher delivery charge (weight depending) would have to be organised for these types of requests, but Proper Job will always try their best to work around any customers needs.

What if my order is incorrect?2018-05-25T12:37:16+00:00

If you have received an item which you did not order or your item looks different from the product presented on the website please email info@properjob.biz with your order number as reference and a photo of the product if possible. We will get back to you as soon as possible and try to resolve the situation.

When will my order be processed?2018-05-25T13:08:30+00:00

Orders will always be processed by the next working day and shipped as soon as possible.

Can I amend my order?2018-05-24T09:50:03+00:00

Amending orders is always possible as long as the order hasn’t yet been shipped, this may delay your order as it will be put a hold on it until further items have been added, please phone us on 01934 641330 and ask for internet sales.

If you decide to place a second order, the delivery charge will be payable initially on the second order, but if all items are shipped in the same box, the second delivery charge will be refunded once both orders have been processed & shipped.

How do I cancel an order?2018-05-24T09:52:56+00:00

Please email info@properjob.biz as soon as possible to get your order cancelled or please phone us on 01934 641330 and ask to speak to internet sales. The cancellation can be arranged (as long as your order hasn’t been shipped, in which case please refuse delivery and it will be sent back to ourselves). A refund will then be processed onto the original payment card, this may take up to 3 working days to clear through your bank / payment processor.

Can I collect my order from a Proper Job store?2018-05-23T15:09:13+00:00

If you would like to pick your delivery up from one of our store(s) please phone us (01934 641330) and this can be arranged for no extra fee (we will also refund the original delivery charge paid upon checkout if applicable) which may be quicker than waiting for a delivery as stores will receive goods every day*   **Busier stores only, delivery times are subject to week on week change so please phone or Email info@properjob.biz for details.

What if I am not in when my order is being delivered?2018-09-11T16:48:04+00:00

Normal practice for this is 3 re-delivery attempts before the parcel is returned to Proper Job Superstores. If you have any queries about how many times your order has been attempted to be delivered, or anything else regarding arranging an alternative date for your delivery please email info@properjob.biz with your order reference number and we will get back to you as soon as possible.

What do I do if my order does not arrive within 5-7 working days?2018-05-24T09:08:51+00:00

If your order does not arrive within 5-7days from the day your order is processed then please contact us via Info@properjob.biz with an order reference number (from the original payment confirmation or dispatch email) and we will look into tracking your order manually and/or replacing the lost goods on the next working day courier service to avoid you waiting for your first expected delivery.

Delays are taken very seriously and we will always try our best to locate your parcel and get it delivered to you as soon as possible or make alternative arrangements.

Which courier is used to ship my order?2018-05-24T09:18:08+00:00

Proper Job use a variety of couriers for our parcels, small & medium parcels are usually sent through MyHermes Parcelshop services, while large & heavier parcels are collected via TNT or DPD. Proper Job take great pride in using couriers which deliver consistently within the allocated time frame and without delays or damage. We review our services from time to time to benefit our customers and to make sure things are running as smooth as planned, we’re not afraid to make changes to couriers if need be. A pleasant delivery service will always be Proper Job’s top priority.

When will my order be shipped?2018-05-24T09:58:31+00:00

If orders are placed before 10am on a working day Proper Job will ship the order the same day as it was placed, otherwise all orders are sent out the next working day. Collections may take longer for the shipping notification to be sent out (due to this not happening until the parcel has been picked up from our warehouse) but the overall delivery happens faster with collection deliveries (usually 1 working day delivery).

If you have any delays on your order or if you have not received a shipping notification within 2 working days please contact us @ 01934 641330 and quote your order reference number from the payment confirmation email.

What happens if an item I have already ordered goes out of stock?2018-05-23T14:09:50+00:00

If the items you have ordered are not in stock, we will contact you as soon as possible to let you know how quickly we should be getting more. We replenish our stock every week, so provided our suppliers have stock, we aim to dispatch your items within 5-10 working days.

What do I do if my product arrives damaged?2018-04-20T17:56:39+00:00

All our products are carefully checked before being dispatched, and whilst we do all we can to ensure safe packaging, occasionally an order will be damaged during transit. We do all we can to provide a speedy resolution when this occurs. Please read our Returns Policy for more details.

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