FAQ’s

Please send all returns to the following:

Internet Sales Returns Dept

Proper Job Head Office

Hannah More Road

Nailsea

BS48 4RZ

This is possible to do if the order was paid by debit/credit card, please take your order, invoice & delivery note with you to your nearest store. The original payment confirmation email will also be needed to match up the card for the money to be returned to. Unfortunately if the order was paid via PayPal the refund would have to be processed at head office, though you can still drop any items off at a store of your choice, but the refund will not be processed until the items are returned to the internet sales department at head office.

If you have any queries about this process please contract us on 01934 641330 and we will be happy to help go over the steps involved.

Returns are prioritised, once received by the internet sales department a refund for the items will be processed the same day. A refund confirmation email will then be sent out confirming the amount and how long this will take to clear back onto the original payment method. The time frame for this is usually up to 3 working days.

Return shipping costs for unwanted items are covered by the customer. However, if a product is faulty (the product will be tested once received back to the internet sales department) then refunds on the delivery cost may be discussed on a case by case basis as long as the delivery cost is reasonable & fair given the weight and size of the parcel.

If a product is damaged we ask to be notified within 2 working days unless circumstances make this not possible. For unwanted goods we allow 14 days in line with UK online sales of goods law for a customer to let us know that an item is unwanted. This product must be in as new unused re-saleable condition. From this point we must receive the original goods back within 14 days of being made aware of the pending refund or exchange request.

Please contact us on info@properjob.biz within 14 days, stating within your inquiry whether you require an exchange or refund. A response will be sent to your within 2-3 working days, a return number will be sent to you along with instructions on how to return your item to us. Our policy states that product(s) being returned must be unused, in a resale-able condition and in its original packaging unless the product is faulty. Please take care when packing the product(s) to be returned as we can not guarantee a full refund will the processed if the item is damaged due to improper packing when shipping.

Once the item has been received back by us and inspected we will quickly give you a full refund (less the original delivery charge) or exchange the item for you.

Any item purchased online can also be returned, in person, to our stores. If returning to store please bring with you a copy of the order confirmation email and proof of payment (Invoice & delivery note received within the original parcel).